SHIPPING & RETURNS
Shipping Policy
Processing Time:
-Orders will be processed within 1-3 business days after purchase.
-Once processed, you will receive a confirmation email with tracking details.'
Shipping Methods & Costs:
-Standard Shipping: Available within the U.S. via USPS, FedEx, or UPS with a delivery time of 5-7 business days.
-Expedited Shipping: Available at an additional cost.
-Free Standard Shipping: For orders over $75.
Local Pickup:
-We offer local pickup at any of our KIPP Atlanta Schools campuses.
-During checkout, select your preferred school from the following list:
-KIPP STRIVE Academy
-KIPP Soul Academy
-KIPP Vision Academy
-KIPP South Fulton Academy
-KIPP Woodson Park Academy
-KIPP Atlanta Collegiate
-KIPP WAYS Academy
-After selecting local pickup, you will receive an email confirming the availability of your order for pickup at your chosen campus.
Order Tracking:
-For shipped orders, a tracking number will be provided via email.
Shipping Delays:
-We will notify you of any shipping delays due to holidays or unforeseen circumstances.
Return & Exchange Policy
Eligibility:
-Items must be returned within 30 days of the purchase date.
-All returned items must be in their original condition—unworn, unwashed, and with all tags attached.
Non-Returnable Items:
-Items on sale or clearance are not eligible for returns.
-Personalized or custom items are non-refundable unless there is a defect in the product.
Return Process:
-To initiate a return, please email us at [email address] with your order number and reason for the return.
-You will receive a return authorization and instructions on where to send your item.
-Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon receipt.
Refunds:
-Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-If approved, your refund will be processed within 5-7 business days to your original payment method.
-Shipping fees are non-refundable.
Exchanges:
-If you need to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
Damaged or Defective Items:
-If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide a replacement or a full refund, including shipping costs.